Its purpose is to create transparency and clarity with regard to the characteristics of services considering technical and professional aspects of theirs supply process and the customer satisfaction guaranteeing a high level of perceived quality.
Service Certification is issued by Kiwa Italia according to specific requirements defined by technical sector standards published by national and international Standardisation Organisation, Associations or, in case of absence of official schemes, defined by the same company in Technical Documents or Service Standards. In particular:
- UNI 11034 - Childcare Services
- UNI 11601 - Coaching Services
- UNI 10600 - Complaints Submitting and Management in Public Services Sector
- UNI CEI 11352 - Energy Management - Energy Service Companies (ESCo)
- UNI-11348-2 - Personal Financial, Economic and Patrimonial Planning
- UNI EN 15017 - Funeral Services
- UNI 10670 - Hospitality Services
- UNI 10574 - Interpreting Services
- UNI EN 14804 - Language Travel Services Suppliers
- UNI EN 13816 - Public Passenger Transport
- UNI 11010 - Social and Health Services - Housing Services and Disabled People Social Inclusion Services - Service Requirements
- UNI 10881 - Residential Care Activities for the Elderly
- UNI 10891 and UNI 50518 - Private Security Companies and Monitoring and Receiving Alarm Centers
- UNI 10865 - Thermal Services
- ISO 17100 - Translation Services
- eIDAS Certification - Trust Service Providers